Privacy at PETMET.
Effective 25 August 2026 · Pre-launch and beta information
Who operates PETMET
PETMET is currently operated in Australia by Mehdi Sorouri as a sole-trader business. Privacy and support enquiries can be sent to petmet.support.au@gmail.com.
Information PETMET may handle
Depending on the features you use, PETMET may handle account and authentication details, private age-eligibility information, profile details, pet profiles and photos, likes and saved items, adoption or rehoming enquiries, messages, community content, marketplace activity, notification preferences and device push tokens, verification information, safety reports, moderation records and limited technical logs.
PETMET’s initial beta is intended for adults aged 18 or older. Date of birth and age-assurance information are intended to remain private and are not displayed on public profiles.
Why PETMET uses information
- to create, secure and manage accounts;
- to provide pet profiles, discovery, community, messaging, adoption and marketplace features;
- to apply age-eligibility rules and human-review processes;
- to provide notifications you enable;
- to investigate safety, fraud, scam, animal-welfare or abuse reports;
- to maintain, secure and improve the service; and
- to meet legal, safety and dispute-handling obligations.
Public and private information
Information you deliberately publish in a profile, listing, post or comment may be visible to other PETMET users. Private messages, date of birth, saved items, discovery preferences, push tokens, verification evidence, safety reports and internal moderation information are intended to have restricted access.
Age assurance
PETMET is developing privacy-preserving age-assurance features using platform age-range signals and human-review fallbacks. PETMET does not intend to store exact platform age data, Play Integrity tokens, government-ID images, selfies or biometric templates merely to perform the ordinary platform age check. A platform signal alone is not treated as a final adverse judgment.
Service providers and overseas processing
PETMET currently uses third-party infrastructure including Supabase for authentication, database and storage functions, and may use Google, Apple and Expo-related services for app distribution, platform features and notifications. PETMET’s current backend development environment uses infrastructure in the Singapore region. Providers and processing locations may change as the production architecture is finalised.
Safety and moderation records
PETMET may retain narrowly necessary safety, moderation, fraud, dispute or completed-transaction records after ordinary account information is deleted where there is a legitimate operational or legal reason. PETMET is designed to detach those records from the live account where reasonably practicable.
Account deletion
PETMET’s beta app includes a protected account-deletion workflow for ordinary account data. Active safety reviews, administrator responsibilities, unresolved orders, shipments or refunds may temporarily pause automated deletion until the relevant obligation is resolved.
Security
PETMET uses technical and organisational controls intended to protect information, including role-based access, protected backend operations and restricted safety workflows. No online system can promise absolute security.
Access, correction and complaints
For privacy access, correction or complaint enquiries, contact petmet.support.au@gmail.com. PETMET may need to verify identity before providing protected account information.
Changes
This notice may be updated as PETMET’s production features, providers, legal structure and launch geography are finalised.